About These Terms

These terms and conditions govern the provision of migration services by Visa Store Australia, operated by Brian Chan, registered migration agent MARN 2217857 (referred to as "we", "us" or "Visa Store Australia"). By engaging our services you agree to these terms.

Our Services

We provide migration advice and assistance with Australian visa applications as a registered migration agent. Our services are subject to the Code of Conduct for Registered Migration Agents and the Migration Act 1958 (Cth).

All migration advice is provided in writing or confirmed in writing where possible. Verbal advice is general in nature only. We do not guarantee visa outcomes - visa decisions are made by the Department of Home Affairs and are subject to government policy and legislation.

Your Obligations

You agree to:

• Provide accurate, complete and truthful information to us at all times
• Promptly provide documents and information we request
• Notify us immediately of any change in your circumstances that may affect your visa matter
• Comply with all visa conditions and Australian immigration law
• Pay our fees as agreed in the Client Services Agreement

We are not liable for any adverse outcome resulting from inaccurate, incomplete or misleading information you provide to us or to the Department of Home Affairs.

Fees and Payment

Our fees are set out in the Client Services Agreement provided to you before we begin work. Government charges, including Department of Home Affairs visa application charges, are not included in our fees unless expressly stated. These are payable by you directly or through us, as agreed.

We do not provide refunds of government fees. Our fees may be refundable in part depending on the stage of work completed, as set out in the Client Services Agreement.

Confidentiality

We maintain the confidentiality of all client information in accordance with the OMARA Code of Conduct and our privacy policy. We will not disclose your information to third parties without your consent, except as required by law or to provide our services.

Limitation of Liability

Our liability to you is limited to the fees paid for the services in question. We are not liable for any indirect, consequential or special loss arising from our services, including loss resulting from decisions made by the Department of Home Affairs or other government bodies.

Complaints

If you have a complaint about our services, please contact us in writing at [email protected]. We will acknowledge your complaint within 5 business days and respond within 20 business days. If we cannot resolve your complaint, you may refer the matter to the OMARA. See our Complaints Process page for full details.

Governing Law

These terms are governed by the laws of Western Australia and the Commonwealth of Australia. You submit to the non-exclusive jurisdiction of the courts of Western Australia.