Introduction

Visa Store Australia (operated by Brian Chan, MARN 2217857) is committed to protecting your personal information. This privacy policy explains how we collect, use, disclose and store personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What Information We Collect

We may collect personal information including:

• Contact details - name, email address, phone number and postal address
• Identity documents - passport details, birth certificates and other government-issued identification
• Immigration history - visa history, travel history, and any previous applications or refusals
• Employment and education information relevant to your migration matter
• Financial information where required by the migration process
• Health information where required for visa medical assessments
• Family relationship information relevant to family visa applications

How We Collect Information

We collect personal information directly from you when you contact us, complete a form on this website, engage our services, or provide documents. We may also collect information from third parties - such as employers, educational institutions or government agencies - where authorised by you or required by law.

How We Use Your Information

We use your personal information to:

• Assess your eligibility for migration pathways and provide migration advice
• Prepare and lodge visa applications and related documents on your behalf
• Communicate with the Department of Home Affairs and other government bodies
• Contact you about your matter and respond to your enquiries
• Comply with our professional obligations under the OMARA Code of Conduct and the Migration Act
• Maintain our business records as required by law

Disclosure of Information

We will not disclose your personal information to third parties without your consent, except where required or authorised by law, necessary to provide our services (such as disclosure to the Department of Home Affairs), or required by our professional obligations.

We may disclose information to service providers who assist us in operating our business - such as document storage providers and IT service providers - under confidentiality obligations.

Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. We store personal information securely and retain it for as long as necessary to fulfil the purposes described in this policy, or as required by law.

Access and Correction

You have the right to request access to personal information we hold about you and to request correction of information that is inaccurate, incomplete or out of date. To make a request, contact us at [email protected]. We will respond within a reasonable time.

Complaints

If you believe we have mishandled your personal information, please contact us first. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Updates to This Policy

We may update this privacy policy from time to time. The current version is available on this website. By continuing to use our services, you agree to the current version of this policy.